Our mission is to revolutionize commerce, bringing online selling and features once reserved for multi-billion-dollar companies to the masses. To make that a reality, we need exceptional people to build, support and grow our platform. If that’s you, come join a fast-growing company with a great culture, outstanding benefits, and funding from visionary investors like Steve Case's Revolution Partners, Softbank, Amex and Telstra.

We have two awesome offices in Austin! We're hiring in our corporate headquarters at Four Points and in our new Downtown product and engineering office, too!

Senior Strategic Partner Manager at BigCommerce

BigCommerce, the leading cloud commerce platform for fast-growing brands, is looking for an ambitious Senior Partner Manager to join our growing Strategic Business Development Team. In this role you will manage your assigned Strategic Partner(s) on a global basis.

The Senior Partner Manager acts as the primary point of contact, providing partner team management and coordination to their partner(s). They will create and maintain relationships with their partner(s) to promote and offer the Partner’s solution to BigCommerce’s merchants.

There are three primary roles for this Partner Manager:


  1. Product - working closely with the BigCommerce Product and Product Marketing teams, ensuring that BigCommerce is offering the market leading solutions to our merchants, through partners. This may include themes, shipping, accounting and others.
  2. Merchant Acquisition - working closely with the BigCommerce Partner Marketing team, designing and launching sell with and sell through merchant acquisition programs, which may include email campaigns, in product messaging, co-selling, and upsell campaigns.
  3. Revenue Growth - owning Partner KPI’s around revenue share and merchant acquisition, driving SaaS Other revenue for the company.

What You’ll Do

  • Manage new and existing Strategic Partners by maintaining relationships with decision makers at the executive and management levels.
  • Work with the Partners to develop Partner success metrics, including specific KPIs that drive merchant adoption and revenue growth for both BigCommerce and the partner.
  • Act as primarily point of contact / product owner for solution and partnership.
  • Work closely with the BigCommerce Product and Client Success teams to ensure smooth onboarding experiences and servicing processes of acquired merchants using partner integrations via the BigCommerce platform.
  • Lead and collaborate with the BigCommerce team to develop and implement effective go-to-market strategies (new integrations, new features, new markets) with new and existing partners. Responsibilities include working with and communicating across multiple team functions within BigCommerce and within partner organizations.
  • Plan, organize, lead, and control balanced revenue growth, continued merchant awareness and customer satisfaction with a long term, multi-year focus.
  • Serve as a role model, source of inspiration, and coach for less experienced peers.
  • Assist leadership in cultivating an environment of teamwork, openness, creativity, and continuous improvement.

Who You Are

  • Partner Management - 7+ years experience managing partnerships and coordinating and designing co-marketing programs with partners to drive merchant awareness and revenue growth in a high volume, fast-paced environment.
  • Education - Bachelor’s degree, ideally in business or similar field preferred.
  • SaaS Experience - Ideally 3+ years experience within a SaaS platform or eCommerce organization driving adoption of a SaaS-based solution with Partners and their clients.
  • Driven Achiever - You thrive on challenges and have a proven history of successfully, consistently achieving revenue quotas and objectives, within a complex client acquisition driven business, preferably in the mid-market or enterprise space.
  • Action Oriented - You have a passion for getting things done, carry out responsibilities with minimal direction, enjoy working hard, are full of energy for challenges, and seize opportunities more than others.
  • Business Acumen - You know how businesses work, keep up with relevant practices and trends, and know the competition.
  • Master Communicator - You provide the information people to the right people at the right time in the right way, adjusting your approach to fit the audience and setting (one-on-one, small and large groups, peers, direct reports, and leaders inside and outside the organization). Excellent communication (written and verbal), presentation, and client / partner relationship skills are critical.
  • Organized - You can marshal the resources you need to get things done, simultaneously manage multiple priorities and/or projects, and deliver key milestones on time.
  • Composed - You are cool under pressure, professionally mature, and know how to remain collected and focused in a fast-paced, high pressure, dynamic environment.
  • A Planner - Your have strong attention to detail, accurately scope out the length and difficulty of tasks and projects, anticipate and adjust for problems and roadblocks, and easily development and maintain schedules.
  • Driven - You are bottom-line oriented, can be counted on to exceed goals, and are constantly pushing yourself and others for results.
  • Flexible - You not only cope with change, you thrive on it and can shift gears comfortably.
  • Personable - You are positive, energetic, and exude a strong sense of teamwork by working effectively, respectfully, and efficiently with all team members.
  • Comfortable using technology - Strong Internet, email, and electronic document management skills. Knowledge of Salesforce a plus.
  • Travel Flexible - Ability to travel domestically or internationally as needed. This job may require upwards of 25% travel to meet with partners which may require overnight stays or week long stays at locations (depending on project).



Company Reviews

"As a partner marketer, I work alongside some of largest brands out there to enable our merchants to truly grow. I am constantly affirmed that the work I do directly impacts the business - and that feels good. I've never been shy about acting boldly and I'm thankful BigCommerce encourages me to do just that."
Kasey Durbin
Sr. Partner Marketing Manager
at BigCommerce
"There's a strong emphasis here on breeding a culture of excellence. It's awesome to work in client success where we have a world-class approach to thinking about the customer first. We hire top talent so you're working in an environment that is not just fun but challenges you to be the best version of yourself. I've made lifelong friends and have been humbled by all BigCommerce has to offer."
David Enriquez
Enterprise Onboarding Consultant
at BigCommerce
"We are building innovative solutions using leading edge tech to enable our merchants to grow their businesses. Come join our ever-growing team and help us push the limits of e-commerce."
Jason Schmitt
Senior Engineering Manager
at BigCommerce
"I couldn't believe my eyes when I first walked into BigCommerce and saw all of these positive, energetic people who love what they do. From a sales career standpoint, I'm so grateful for the amazing opportunities that have been available to me. I love the challenges and energy on our sales floor, as well as the winning culture we've created. Working for BigCommerce truly means being a #teamonamission."
Lauryn Spence
Channel Account Manager
at BigCommerce
"If you are passionate about technology and want to work with motivated, smart people, you will love working at BigCommerce. I am growing as an engineer and making a difference with our merchants everyday."
Nina Blanson
Senior Software Engineer
at BigCommerce
Find more startup and tech jobs in Austin
Loading...
Apply Now
Perks & Benefits
A free online store to help you live out your entrepreneurial dreams
Competitive compensation packages
Pet Insurance
Comprehensive health insurance coverage that starts on day one
Choice of garage parking or light rail pass for those in our downtown Austin office and free garage parking at our Four Points office.
Open vacation policy for salaried team members and generous accrued time off policy for hourly team members
Employee-driven team building activities like hackathons, paintball, rock climbing, social sports leagues, movie nights, river floats, etc.
Time off for volunteering and employee-driven charity events
Peer to peer rewards and recognition program
Fully stocked kitchens and craft beers (plus subsidized gym memberships to help work it all off)
Paid parental leave and adoption assistance for new parents
Employer-paid life insurance and disability coverage
Student Loan Genius benefit
Educational assistance for qualified pre- and post-grad courses

Oh no!

You're fresh out of job post slots.

Upgrade your planmanage current jobs

Create an account

Let startups find you

Create a profile and upload your resume today.

Saved Jobs
Job Saved
Find your saved jobs by scrolling over this star

Oh no!

You're fresh out of job post slots.