HomeAway, Inc., an Expedia brand based in Austin, Texas, is the world's leading online marketplace for the vacation rental industry, with sites representing over 1.2 million paid listings of vacation rental homes in 190 countries. Through HomeAway, owners and property managers offer an extensive selection of vacation homes that provide travelers with memorable experiences and benefits, including more room to relax and added privacy, for less than the cost of traditional hotel accommodations. The company also makes it easy for vacation rental owners and property managers to advertise their properties and manage bookings online. The HomeAway portfolio includes the leading vacation rental websites HomeAway.com, VRBO.com and VacationRentals.com in the United States; HomeAway.co.uk and OwnersDirect.co.uk in the United Kingdom; HomeAway.de in Germany; Abritel.fr and Homelidays.com in France; HomeAway.es and Toprural.es in Spain; AlugueTemporada.com.br in Brazil; HomeAway.com.au and Stayz.com.au in Australia; and Bookabach.co.nz in New Zealand. Asia Pacific short-term rental site, travelmob.com, is also owned by HomeAway.HomeAway also operates BedandBreakfast.com, the most comprehensive global site for finding bed-and-breakfast properties, providing travelers with another source for unique lodging alternatives to chain hotels.

Product Manager, Partner Experience at HomeAway

About Us:

Have you ever had the opportunity to impact the lives of millions of people in a meaningful way and help them enjoy time away with their friends and families building memories? 

That is what we do here at HomeAway.com, an Expedia Inc. company. We are the leading vacation rental website in the world with more than one million online bookable vacation rentals. Our mission is to make every vacation rental in the world available to every traveler in the world through our online marketplace and we're committed to helping families and friends find the perfect vacation rental to create unforgettable travel experiences together. 

The Opportunity

Interested in a rare opportunity to help build an online marketplace? Want to be an integral part of creating a global distribution network that helps customers drive more business? Are you a Product Manager that is passionate about building great products? HomeAway is an exciting, international, profitable company that is transforming the market to become the world’s leading vacation rental marketplace. We are searching for a Product Manager to join HomeAway's global distribution product team to define and build products that provide the next generation Partner experience for eCommerce. As part of the Product Management team, the Product Manager contributes to the success of the team by managing the overall product lifecycle: setting the strategic vision and product roadmap based on extensive market research and testing, defining requirements, and collaborating with development to design, implement, test, refine and deploy new features. The Product Manager will serve as product expert combining industry analysis, end-user feedback, and development knowledge to establish a product vision, multi-year solution roadmap, and an effective engineering partnership to deliver a world-class solution.

Responsibilities:

  • Contribute to the product vision and roadmap for Partner engagement and eCommerce
  • Collaborate with product marketing to research feature requirements that balance traveler and supplier needs
  • Monitor and investigate customer feedback, net promoter scores, and customer service metrics to make sure customer needs and concerns are being addressed
  • Work closely with UX designers to research, define, and test next generation experiences that increase the adoption of the products, improve conversion of new customers, and improve customer satisfaction
  • Collaborate daily with the Development team to ensure projects are clearly defined and properly phased to facilitate timely delivery of functionality * Manage resolution of urgent technical issues while communicating changes to business stakeholders
  • Launch new products by collaborating with customer service, product marketing and marketing on go-to-market and lifecycle marketing strategies
  • Lead competitive watch activities to identify gaps and opportunities to improve owner and traveler experience
  • Collaborate with the Business Intelligence team to track and report on key metrics (e.g. adoption, conversion)
  • Work with the executive management team to ensure they are fully engaged in product launch decisions

Qualifications:

To be considered for the position, you must have demonstrated relevant and current expertise in directing online strategy and development of business-to-business and consumer-focused products. Product Managers should be passionate about well-designed online and mobile products, end user experience, and current and evolving best practices in software development.

  • 5 years of Product Management experience in a high-tech company
  • Prior experience delivering online marketplace and/or eCommerce-focused products
  • Prior experience and passion around Partner customers in an eCommerce marketplace
  • Proven track record managing multiple ongoing complex projects and implementation of web applications, while delivering on schedule
  • Experience utilizing web analytics and testing tools to aid business decisions
  • Ability to manage large, complex projects in a fast-paced environment 
  • Demonstrated experience in adopting product management best practices, standards and policies
  • Ability to manage international projects in a fast-paced environment
  • Ability to collaborate closely with design and usability to drive product enhancements
  • Strong communication and presentation skills
  • High level of initiative and desire to create a world-class user experience for our customers
  • Experience with complex information architecture and content management a plus
  • Experience with online travel and/or consumer marketplaces preferred 
  • BS or BA in related field, MBA preferred
  • Must be willing to travel 10% Internationally

Benefits:

  • Competitive health and insurance benefits
  • Competitive salary
  • Annual target bonus or commission
  • Paid vacation and sick time
  • Vacation rental on a yearly basis (taxable benefit)
  • Employee Stock Purchase Program
  • Free snacks and beverages
  • Frequent company update talks with our leadership team
  • Free listing on HomeAway.com
  • Electronic, adjustable stand-up desk
  • Discounted Metro & Rail pass
  • Casual dress
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Why work with us
Founded by Brian Sharples and Carl Shepherd in February 2005, the idea behind HomeAway was to revolutionize the historically-fragmented vacation rental industry and establish the company as the clear market leader. The entrepreneurial spirit of the pioneers who created the very first vacation rental sites, many of which are now part of the HomeAway portfolio, fueled the early growth of the business and set the tone for the company culture that exists today. At HomeAway we work as a team, we work hard and we're competitive, but we always make time to celebrate our successes. From peer-nominated awards for those who have exceeded expectations with a free vacation, to company parties that celebrate holidays and achievements, we strive to maintain a culture where everyone's content and proud to call HomeAway their "home away from home!"
Culture
The HomeAway World Headquarters is located in downtown Austin, Texas. Employees love the proximity to restaurants, bars and retail — especially to the unofficial company cafeteria, the Whole Foods Market flagship store. The office space is also situated off of Lady Bird Lake, which has a fantastic hike and bike trail. HomeAway's four-story, 86,000-square-foot, mixed-use building was awarded Gold-level LEED certification in April 2010 for its use of eco-friendly materials. The design is vacation-themed and features a giant replica of the birdhouse from the HomeAway logo.
Perks & Benefits
Target Annual Bonus
Employee Stock Purchase Plan
4 Weeks' Vacation
Free drinks and snacks
Game room
Workout room/area, onsite showers and lockers, and bike lockers
Great medical, dental and vision plans

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