HomeAway, Inc., an Expedia brand based in Austin, Texas, is the world's leading online marketplace for the vacation rental industry, with sites representing over 1.2 million paid listings of vacation rental homes in 190 countries. Through HomeAway, owners and property managers offer an extensive selection of vacation homes that provide travelers with memorable experiences and benefits, including more room to relax and added privacy, for less than the cost of traditional hotel accommodations. The company also makes it easy for vacation rental owners and property managers to advertise their properties and manage bookings online. The HomeAway portfolio includes the leading vacation rental websites HomeAway.com, VRBO.com and VacationRentals.com in the United States; HomeAway.co.uk and OwnersDirect.co.uk in the United Kingdom; HomeAway.de in Germany; Abritel.fr and Homelidays.com in France; HomeAway.es and Toprural.es in Spain; AlugueTemporada.com.br in Brazil; HomeAway.com.au and Stayz.com.au in Australia; and Bookabach.co.nz in New Zealand. Asia Pacific short-term rental site, travelmob.com, is also owned by HomeAway.HomeAway also operates BedandBreakfast.com, the most comprehensive global site for finding bed-and-breakfast properties, providing travelers with another source for unique lodging alternatives to chain hotels.

Implementation Specialist at HomeAway

About HomeAway:

Have you ever had the opportunity to impact the lives of millions of people in a meaningful way while helping them build memories with their friends and family? That is what we do here at HomeAway.com. We are the world’s leading online vacation rental marketplace with more than 1.2 million properties listed. Our site attracts more than one million page views per month. Our mission is to make every vacation rental in the world available to every traveler in the world through our online marketplace.


To successfully support the company’s growth, HomeAway is seeking a talented Implementation Specialist.


Description:

The Implementation Specialist is a member of the Implementation Team and manages activations of listings and e-commerce integrations for Property Managers (PMs). Implementation Specialists are responsible for client projects from discovery through completion, including consolidation of accounts, activation of feeds, and e-commerce onboarding and training.

 

Responsibilities:

Evaluate accounts and provide recommendations and documentation based on current state with goal of optimizing client success

- Activate listings content and e-commerce feeds, as well as upgrades

- Manage integration go-live periods; troubleshoot, working closely with internal teams to ensure optimal performance of integration

- Communicate updates throughout project lifespan with clients and internal stakeholders on various teams

- Provide recommendations, policies, and guidelines about performance and e-commerce practices and work with PMs to ensure understanding of integration functionality to allow for success

- Track and provide data on KPIs related to projects, including timelines and client satisfaction 

- Manage pilots when new software integrations are launched

- Project manage and/or contribute to other Integrated PM (IPM)-related projects

 

Qualifications:

- Experience with HTML or XML necessary;

- Experience with Excel necessary;

- 2-4 years of experience in implementation management, client services project management, or engagement management

- 2-4 years of project management experience; able to successfully manage multiple projects for 20+clients at varying stages

- Client-centric team player

- Proactive, detailed problem solver who can identify complexities and maintain ownership of processes and issues

- Able to adjust communication for audience and provide appropriate training based on customer technical experience

- Adaptable; comfortable with process and product changes

- Able to self-direct and make good judgments based on information available

- Able to quickly learn new technical concepts and tools

- Experience with Salesforce.com and with issue-tracking software (JIRA, Rally, etc.) preferred

- Bachelor’s degree required

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- Spanish or Portuguese fluency preferred

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Why work with us
Founded by Brian Sharples and Carl Shepherd in February 2005, the idea behind HomeAway was to revolutionize the historically-fragmented vacation rental industry and establish the company as the clear market leader. The entrepreneurial spirit of the pioneers who created the very first vacation rental sites, many of which are now part of the HomeAway portfolio, fueled the early growth of the business and set the tone for the company culture that exists today. At HomeAway we work as a team, we work hard and we're competitive, but we always make time to celebrate our successes. From peer-nominated awards for those who have exceeded expectations with a free vacation, to company parties that celebrate holidays and achievements, we strive to maintain a culture where everyone's content and proud to call HomeAway their "home away from home!"
Culture
The HomeAway World Headquarters is located in downtown Austin, Texas. Employees love the proximity to restaurants, bars and retail — especially to the unofficial company cafeteria, the Whole Foods Market flagship store. The office space is also situated off of Lady Bird Lake, which has a fantastic hike and bike trail. HomeAway's four-story, 86,000-square-foot, mixed-use building was awarded Gold-level LEED certification in April 2010 for its use of eco-friendly materials. The design is vacation-themed and features a giant replica of the birdhouse from the HomeAway logo.
Perks & Benefits
Target Annual Bonus
Employee Stock Purchase Plan
4 Weeks' Vacation
Free drinks and snacks
Game room
Workout room/area, onsite showers and lockers, and bike lockers
Great medical, dental and vision plans

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