TicketCity is a ticket marketplace that specializes in concerts, festivals and sporting events worldwide. For more than 25 years, TicketCity has been a leading destination for live event tickets, helping thousands of fans each month easily find and buy tickets.

Client Relations Claims Coordinator at TicketCity
Are you excited about sports, entertainment, and live events and are enthusiastic about turning challenging situations into great outcomes? When circumstances get difficult, do you stay calm and collected? Are you a creative problem-solver who always has the client’s interest in mind? If you have thick skin, aren’t easily frazzled, and understand the importance of a fantastic client experience, you may have what it takes to succeed in this role!
 
The Client Relations Claims Coordinator will be responsible for providing customer service and support to our client base, vendors and sales team. This is your opportunity to work for a fun, rapidly growing company. TicketCity offers a friendly environment with a strong, supportive team atmosphere.
 
*Will require some regular evening/weekend shifts.
 
Who you are:
A career-track customer service rep who is calm, composed, and can tolerate conflict
A hard-working, responsible, and dependable person with a positive attitude
An exceptional listener and communicator
Enthusiastic about making the client experience positively memorable while winning others over
A confident multi-tasker who is organized and detail-oriented
An intelligent, creative decision-maker focused on client retention
What you’ll do:
  • Be the point person for handling escalated issues with clients and vendors
  • Support Service Manager by handling decision-making duties when necessary
  • Oversee supply chain issues including but not limited to inventory mapping errors and denied entry claims
  • Address orders subject to “friendly fraud” by contacting clients and negotiating resolutions
  • Process refunds for canceled events and conditional games not played
  • Submit FedEx claims for undelivered tickets
  • Support Client Relations team in handling shared duties when necessary, including answering queue calls
  • Communicate effectively with clients, the Client Relations and Sales teams, and outside vendors
  • Aide in various projects related to live events, supply chain and relationship management
Benefits
  • 100% paid Medical, Dental, Vision, Life, Long-Term Disability
  • 14 days of PTO + paid holidays
  • 401k with employer contribution and flexible spending account
  • Quarterly ticket credit to use to attend concerts & sporting events
  • Free snacks and endless Starbucks coffee
  • Events like bowling tournaments, video game and happy hours & many other fun office perks

To Apply:
For immediate consideration please send your resume with salary requirements. In your cover letter, please give us an example of you staying cool under pressure. The Client Relations Claims Coordinator position is a full-time position located in Austin, TX. Applicant must be willing to work some regular evening/weekend shifts. Austin, TX area candidates only. Must be eligible to work in the US. No agencies please.

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Why work with us
TicketCity was founded in 1990, and along the way we have revolutionized the ticketing industry, helped 1 million fans create lifelong memories and continued to make ticket buying easier for our customers. This entrepreneurial spirit has created an environment where empowerment is our focus and innovation, risk taking and ownership are celebrated.
Culture
Our core values guide everything we do at TicketCity. We are empowered, forward thinking, industry experts who are passionate about providing reliable service and delivering great products to our customers. Plus, we support each other have a lot of fun doing it! At the end of the day, we are just fans helping fans find tickets.
Perks & Benefits
100% Paid Medical/Dental/Vision/Life Insurance
401k with 3% Company Contribution
$200 Quarterly Ticket Credit
Profit Sharing and Quarterly Bonus Incentives
Free Starbucks Coffee Brewed In House and Free Snacks
Ping Pong Table, Arcade Games, Putting Green, Basketball Hoop, TVs Playing ESPN All Day, 2 Break Rooms + Employee Lounge
Incentivized Training and Professional Development Opportunities
Monthly Lunch and Learns
Onsite and Offsite Happy Hours and Other Events

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